Shipping & Returns
Shipping
All orders are dispatched from France. Please allow up to 5 business days for order processing before shipment. Once your order has shipped, you'll receive an email with tracking details.
- France: 2–5 business days
- Rest of Europe: 3–7 business days
- International: 5–14 business days
All orders ship free, worldwide, no minimum.
International customers are responsible for any import duties, taxes, or customs fees applicable in their country. These charges are not included in the order total and are collected by the carrier or local customs authority upon delivery.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must be unworn, unaltered, and returned in their original condition with all tags attached. We reserve the right to refuse returns that do not meet these conditions. Items marked as final sale are not eligible for return or exchange.
- To start a return, email us at howdy@roguew.com with your order number and the item(s) you'd like to return before sending your item back. We'll confirm the details and send you the return address.
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds will be processed to your original payment method within 5–10 business days of receiving the returned item.
Exchanges
Need a different size? Email us at howdy@roguew.com and we'll help you exchange your item, subject to availability. If your requested size is out of stock, we'll issue a refund instead.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at howdy@roguew.com with a photo of the item, and we'll arrange a replacement or full refund at no extra cost to you.
Questions
If you have any questions about your order, shipping, or a return, reach out to us at howdy@roguew.com and we'll get back to you as soon as we can.